Terms & Conditions

01Who you are buying from

FIZZI is operated by BIZIBOX ENTERPRISES FZC LLC (بيزى بوكس انتربرايزس ش.م.ح/ذ.م.م), a UAE free zone limited liability company licensed by Ajman NuVentures Centre Free Zone. Commercial licence and registration number: 2627817971888.

Registered address: CWS-1V-227829, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates. This is our registered business address; customer collection and return arrangements must be confirmed with us before you travel or send a parcel. Customer support: hello@fizzifashion.ae. Our store is fizzifashion.com.

02These terms and your rights

These terms apply to consumer purchases from FIZZI for delivery or agreed collection in the UAE. Please read them and the product and checkout information before ordering, and keep your order confirmation. You must have legal capacity to place the order and authority to use the payment method. An adult parent or guardian must place orders for children.

Mandatory UAE consumer rights apply to every purchase. Nothing here removes a right, remedy or liability that the law does not allow us to exclude. The order details agreed at checkout govern your selected goods, price and fulfilment arrangements. Later changes to our website or terms do not retrospectively change an accepted order.

03Products, colours and sizes

Check the selected colour, size, quantity, included pieces, material and care information before ordering. A size guide helps you choose; age labels alone do not guarantee fit. Accessories pictured are included only when the product description says so.

Screens and lighting can affect how colours appear. This does not excuse sending a different colour or a product that materially differs from its description. We will not substitute another size, colour or product without your agreement. Bag items, wishlists and stock alerts do not reserve goods or guarantee availability.

04Prices, offers and checkout total

Prices and payments are in UAE dirhams (AED). BIZIBOX ENTERPRISES FZC LLC is not currently VAT-registered. No VAT is charged on our sales while we remain unregistered. The displayed product price is the selling price, before any separately disclosed delivery or payment-method charges. The checkout shows delivery charges, any cash-on-delivery fee, discounts, the amount payable now and any remaining balance before you commit. Any minimum order or promotion conditions must also be disclosed before ordering.

A comparison price is not necessarily a price previously charged by FIZZI. Any comparison or saving must have a truthful, supportable basis and must not misrepresent a previous selling price. Your payable price is the FIZZI price confirmed in your order.

If we identify a material price or description error before acceptance, we will explain it and offer you the corrected order or cancellation with repayment of any money collected. We will not charge an increased price without your agreement. Errors discovered after acceptance are resolved with you in accordance with applicable law; they do not give us an unrestricted right to cancel.

05Placing and confirming an order

Submitting an order requests the goods shown in your checkout. A pending-payment screen, payment authorisation or receipt acknowledging a request is not itself confirmation that your order has been accepted. Acceptance occurs when FIZZI confirms the order after the required payment or cash-on-delivery verification and availability checks.

If an order cannot be accepted because goods are unavailable, payment fails, delivery is unavailable or a lawful security check cannot be completed, we will explain the issue and return any amount actually collected for the unaccepted order. A temporary card authorisation may instead be released by your bank. We do not keep a payment for goods we cannot supply.

Check your confirmation and tell us promptly if anything is incorrect. Keep your order record. You are entitled to the detailed purchase invoice required by UAE law; contact support if it has not been provided.

06Payment and advance payments

Available methods are shown at checkout. You may pay in full online. When offered, the advance-payment option collects the displayed percentage of the final order total now, with the stated balance due at delivery or collection. The currently offered plan uses a 25% advance for eligible orders; the exact eligibility and amounts are displayed before payment.

Cash on delivery is available only for eligible delivery orders and requires the verification shown at checkout. It is not a payment option for appointment collection. An advance-payment order does not attract a cash-on-delivery fee merely because a balance is collected later. Collection has no delivery or cash-on-delivery fee.

Pay only through the authorised channels provided for your order. We do not store full card details. Where a balance remains due, it must be settled using the agreed method before handover. A cancelled or unfulfilled order does not automatically forfeit your advance; refund entitlement is assessed under these terms and the law.

07Delivery and appointment collection

We deliver within the service areas offered at checkout. The delivery date or window and applicable charge shown for your order take precedence over a general website estimate. If no specific date is agreed, the delivery estimate provided when ordering applies. We will contact you about a material delay and agree an appropriate solution, including cancellation and refund where you are entitled to them.

Provide an accurate address and contact number and arrange for yourself or an authorised recipient to receive the parcel. FIZZI remains responsible for its delivery obligations when using a courier. Reporting a damaged, missing or incorrect parcel promptly helps investigation; a failure to report within an arbitrary short period does not remove statutory rights.

Appointment collection is available only when offered at checkout. The public area is Ajman; the exact collection location and appointment instructions are shared after confirmation through your order. Wait for confirmation that the order is ready and bring the requested order reference or collection verification. Contact us to rearrange a missed delivery or appointment.

No undisclosed redelivery, storage or missed-appointment penalty will be imposed. Any permitted charge must be disclosed and agreed in advance, reasonable in relation to the actual service or loss, and consistent with your legal rights. Missing an appointment does not automatically transfer ownership of your payment to FIZZI.

08Cancelling or changing an order

Contact support as soon as you need to cancel or change an order, quoting its reference. Use the cancellation action in your order when available. A submitted request is not confirmation of cancellation; we will tell you the outcome. Once a parcel has been dispatched, we may need to arrange its return instead of stopping delivery.

A self-service cancellation window does not replace rights relating to non-delivery, defects, misleading descriptions or other legal grounds. We will explain any proposed deduction and its basis; no automatic forfeiture or disproportionate cancellation penalty applies.

If we cannot fulfil an accepted order, we will contact you to agree a solution. You do not have to accept a substitute or store credit instead of a refund to which you are entitled. We refund sums paid for goods we do not supply and any associated charges refundable under the law.

0914-day change-of-mind returns

In addition to legal remedies, FIZZI accepts eligible change-of-mind return requests made within 14 calendar days after receipt or collection. Use Account → Orders to select the items and quantities, choose a reason and upload a photo or video. Contact hello@fizzifashion.ae if you need help. We will provide the return instructions and address. Keep proof of posting or collection.

For this voluntary policy, clothing must be unworn apart from reasonable trying on, unwashed, unaltered and returned with its original tags and packaging. Keep all pieces of a set together. We may reasonably inspect returned items and will explain any refusal. Sale items are not excluded solely because they were discounted.

The first return request for an order is free. Each second or subsequent return request for that same order has an AED 15 return service fee, paid securely after approval and before the return proceeds. All requests must be submitted within the same original 14-day window; payment or an earlier request does not restart it. Each submission is final. Include all items, quantities, reasons and evidence before submitting. Later additions require a new request; the second and subsequent requests carry the AED 15 fee. A declined request is not charged, and failed payment attempts are not additional return requests.

The per-request fee is shown before submission and applies to new requests, including requests for older orders. Existing submitted requests keep their recorded fees. Contact FIZZI for help with damaged, defective, incorrect or misdescribed goods. Mandatory consumer rights and statutory remedies remain unaffected. Payment of a return service fee does not remove any right to a refund of that fee where required by law or where the service is not provided.

Any product-specific change-of-mind exclusion or customer-paid return collection charge must have been clearly disclosed before purchase. Where no such charge was disclosed, we will not impose one afterwards. An exchange depends on availability; otherwise an eligible return is refunded. These conditions do not restrict remedies for defective, incorrect or misdescribed goods.

10Defective, incorrect or unsafe goods

Tell us if an item arrives damaged, is incorrect, is unsafe or does not match the agreed description. Include your order reference, a description of the issue and photographs if reasonably available. Photographs, original packaging or an unopened parcel are not absolute conditions of a legal claim.

We will arrange the remedy required by UAE law, including repair, replacement or refund as applicable, respecting any choice the law gives you. FIZZI bears the necessary costs of remedying its own supply failure. The 14-day change-of-mind deadline does not cut off a statutory defect claim.

Damage caused solely by misuse, alteration or care contrary to clear instructions is assessed separately from a fault present when supplied. We will explain our assessment; our decision does not prevent independent examination or a complaint to the competent authority. Stop using an item you believe is unsafe and contact us; we will provide recall or safety instructions when necessary.

11Refunds and store credit

A refund is based on the amount actually paid for the affected goods after discounts, together with charges refundable under the law or the agreed policy. Advance-payment refunds account for money already received and cancel any balance that is no longer payable. We will provide the calculation for a partial refund and will not retrospectively invent fees or recover an undisclosed discount penalty.

For an accepted return or cancellation, we will initiate the approved refund without undue delay after entitlement is established and any reasonably required return is received, within any deadline required by law. We will explain promptly if further inspection is genuinely necessary. Bank or payment-provider processing time is additional; we will notify you when the refund is submitted and help trace a delayed refund.

Online payments are normally refunded to the original payment method. For cash payments or where that method cannot receive a refund, we will agree a lawful repayment method with you. Store credit is optional and will not be imposed instead of a monetary refund to which you are entitled. We do not charge an administration fee for providing a mandatory remedy.

12Discounts and promotional credit

Offer eligibility, duration, exclusions and any minimum spend are stated with the offer before use. A promotional code has no cash value by itself. This does not permit withholding money paid for a returned item or a refund required by law.

Any optional store credit accepted in place of a refund must have its value and conditions explained before you agree. Refunds are not converted into a membership, subscription or recurring charge. We will investigate suspected misuse fairly and will not use a suspicion alone to remove legitimate consumer rights.

13Your information and communications

We use necessary order and contact information to process payments, fulfil orders, provide support and prevent abuse, as described in our Privacy page. Protect your account and order-access links and contact us if you suspect unauthorised access. Do not send card passwords or one-time banking codes to support.

Operational messages about your order are separate from optional marketing. Placing an order does not itself subscribe you to marketing. You can withdraw marketing consent using the available unsubscribe control. Privacy requests can be sent to hello@fizzifashion.ae.

14Using the website

Use the store lawfully. Do not attempt unauthorised access, interfere with payment or inventory systems, impersonate another person or submit fraudulent orders. FIZZI content and branding belong to their respective owners; browsing and sharing a product link do not transfer intellectual-property rights.

Security measures or website interruptions do not remove our obligations for accepted orders. Contact support if an interruption prevents you from accessing an order or exercising a right.

15Responsibility and events beyond our control

Each party remains responsible as required by applicable law. These terms do not exclude liability for fraud, deliberate wrongdoing, unsafe products, personal injury or other matters where exclusion is prohibited, and do not impose a blanket cap on consumer compensation.

If an event beyond reasonable control disrupts fulfilment, we will notify you, take reasonable steps to reduce its effects and discuss an alternative or cancellation. Such an event does not allow us to keep payment indefinitely for undelivered goods or remove any refund or termination right provided by law.

16Complaints, applicable law and updates

For a complaint, email hello@fizzifashion.ae with your order reference, what happened and the outcome you are seeking. Keep correspondence and proof of payment. We will acknowledge your complaint and explain the next steps and expected resolution time. You may approach the competent consumer-protection authority or courts without first accepting store credit or private arbitration.

These terms and consumer purchases are governed by applicable UAE law. Disputes may be brought before the competent UAE courts, subject to mandatory jurisdiction rules. No clause requires you to waive access to the competent authority or court.

If a clause is unlawful or unenforceable, it applies only to the extent permitted by law; the remainder continues where legally possible. This does not authorise us to rewrite an accepted contract unilaterally. Changes apply to future orders after publication. The version applicable when your order was accepted remains relevant to that order. Arabic and English versions are intended to express the same terms; applicable law governs any inconsistency, and neither version removes mandatory consumer rights.